This policy explains what personal information Lenka Academy ("we", "us") collects when you use foundation.lenkaacademy.com and lenkaacademy.com, book a workshop or demo class, or talk to us on WhatsApp or by phone. It also explains how we use that information and the choices you have. We follow applicable Indian law, including the Digital Personal Data Protection Act, 2023.
1. What we collect
| When | What |
|---|---|
| Booking a workshop | Student's name, class, parent's WhatsApp number and email address. |
| Paying | Payments are handled by Razorpay. We receive the payment ID, amount and status. We never see or store your full card, UPI or bank details. |
| Booking a demo class | Student's name, class, parent's WhatsApp number and any question you add. |
| Giving feedback | Your ratings, answers and comments about the workshop. |
| Talking to us | Messages you send us on WhatsApp, and notes our team makes after a call with you (for example, a preferred time to call back). |
| Joining a class | Whether you opened your personal join link, and the name you use in Zoom. |
| Visiting our pages | Device and browser details, pages viewed, and how you reached us (for example, an Instagram or Facebook ad), collected through cookies. See section 6. |
2. How we use it
- To confirm your booking and send the Zoom link, reminders and class materials on WhatsApp and email.
- To run live classes and share recordings and materials with the students who registered.
- To follow up about demo classes and our year-long program, by WhatsApp or phone. You can ask us to stop at any time.
- To answer your questions and give support.
- To improve our classes, using feedback and attendance.
- To measure how well our ads and pages work.
- To keep records we are required to keep by law, such as payment records.
We do not sell your personal information.
3. Who we share it with
We share information only with the services we use to run our classes, and only what each one needs:
- Razorpay, to take payments.
- Interakt (WhatsApp Business), to send confirmations and reminders on WhatsApp.
- Zoom, to host live classes.
- Google (Workspace and Sheets), where we keep booking records. Google Tag Manager is used for page analytics.
- Meta (Facebook and Instagram), to measure our ads.
- Hostinger, which hosts our website.
We may also share information if the law requires it, or to protect the safety of our students and team.
4. Children's information
Our students are school children (Class 6 to 10). Bookings are made by a parent or guardian, and by booking you confirm that you are the student's parent or guardian and agree to this policy on their behalf. We collect only what we need to teach the child and keep the parent informed. We use parents' contact details, not children's, for messages and calls, and we do not use children's information for targeted advertising. A parent can ask us at any time to see, correct or delete their child's information.
5. Live classes and recordings
Classes are live on Zoom and may be recorded so that registered students can watch them again. Recordings may show the names students use in Zoom and anything they share in class. Students may keep their camera off and use only their first name. We share recordings with the students of that class or workshop, and not publicly without the parent's permission.
6. Cookies and analytics
Our pages use cookies from Google Tag Manager and the Meta Pixel to count visits, understand which pages are useful and measure our ads. The workshop recording plays through YouTube (youtube-nocookie.com), which only loads when you press play. You can block or delete cookies in your browser settings; the pages still work without them.
7. How long we keep it
We keep booking, class and call records for as long as you are in touch with us, and for up to 3 years after your last class or booking so we can answer questions about past classes. Payment records are kept for as long as the law requires. After that we delete them or make them anonymous.
8. Your choices and rights
- Stop messages: reply "STOP" on WhatsApp, or tell us, and we will stop sending updates about our programs. Messages about a class you have already booked may continue until that class is over.
- See, correct or delete your information: contact us using the details below. We will reply within 30 days.
- Withdraw consent: you can withdraw consent at any time. This does not affect anything we did before you withdrew it.
- Complaints: if you are not happy with our reply, you can contact the Data Protection Board of India.
9. Security
Only our team can see booking records, and our tools are protected by passwords and access controls. Payments go through Razorpay's secure checkout. No system is completely secure, but we work to protect your information and will tell you if a breach affects you.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed. If we make important changes, we will tell you on WhatsApp or by email.
11. Contact us
Please also see our Terms and Conditions.